Delivery

1. We use the Royal Mail for all our shipping. Our aim is to despatch all parcels within 24 hours of the initial purchase, but this dispatch time is not guaranteed, and we are not liable for any delays.
    

U.K

2. For all U.K customers, parcels will be sent by Royal Mail 1st class recorded (Signed For). This service provides a tracking number, and requires a signature on delivery, which provides proof of delivery.

3. The weight limit for 1st class recorded parcels is 20kg. Any orders over this weight limit will be sent in separate parcels.
    

Europe & Rest of the World

4. For all European and ROW of the customers, parcels will be sent by Royal Mail Airmail. This service does not provide a tracking number.

5. The weight limit for Airmail parcels is 2kg. Any orders over this weight limit will be sent in separate parcels.
    

Insurance and Compensation

6. The Royal Mail postal services we use for shipping, provide compensation of up to £41 per parcel. We are bound by the Royal Mail terms, and are not responsible for any additional compensation.

7. If you require any further compensation please contact us to arrange additional insurance before placing your order.

8. We are only able to claim against Royal Mail for lost parcels shipped by them, after 15 working days have elapsed from posting for the U.K, and 25 working days from posting for Europe and the Rest of the World.
    

Customs

9. Where required all customs documentation will be completed by us, and the true value of the parcel will be recorded in it. Buyers are responsible for all customs duty and taxes for all shipments.

10. We reserve the right to use an alternative courier service when applicable, for example to ship racing sets. We will ensure that the compensation terms of the chosen courier are no less generous than those of Royal Mail.